Support Centre
Frequently Asked Questions
Find answers about CCTV, access control, networking, PABX, barrier gate, maintenance, warranty, and integrated security solutions for businesses, factories, warehouses, offices, hospitals, and public facilities.
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General
General Questions
What services does Zashtech provide?+
Zashtech provides CCTV installation, access control, structured networking, IP PABX systems, barrier gate automation, and ongoing maintenance and smart building solutions for businesses across Malaysia.
Which areas do you cover in Malaysia?+
We are based in and primarily serve the Klang Valley, with nationwide support available for selected projects across Malaysia.
Do you provide free site surveys?+
Yes, we provide free site surveys for eligible projects to help us understand your site and recommend the right solution before quoting.
Can Zashtech handle both small and large projects?+
Yes. We handle everything from single-unit residential installations to large multi-site factory and enterprise deployments.
Do you offer maintenance contracts?+
Yes, we offer ongoing maintenance contracts to keep your CCTV, access control, networking, and other systems running reliably.
CCTV
CCTV Questions
What's the difference between AI CCTV and standard CCTV?+
Standard CCTV simply records footage, while AI CCTV adds smart analytics such as tripwire detection, human/vehicle recognition, and automatic alerts — reducing the need to manually review hours of footage.
How many cameras does a factory typically need?+
This depends on the size of the compound, number of entrances, and areas to be covered. Our free site survey is used to recommend the right camera count and placement.
Can I monitor CCTV remotely from my phone?+
Yes, our CCTV systems support a mobile app for remote live viewing and playback from anywhere with an internet connection.
How long can CCTV recordings be stored?+
Storage duration depends on the number of cameras, resolution, and storage capacity chosen — typically ranging from a few days up to 90 days or more.
Do you offer cloud CCTV storage?+
Yes, cloud storage options are available as an alternative or backup to on-site recording, depending on your requirements.
What happens to my CCTV system during a power failure?+
Systems can be equipped with backup power (UPS) to keep cameras and recorders running during short outages, which we can include as part of your installation.
Is CCTV suitable for large warehouses?+
Yes, we design warehouse CCTV layouts to cover racking aisles, loading bays, and perimeter areas with cameras suited to large open spaces.
Can I upgrade my existing CCTV system?+
Yes, we can assess your current setup and recommend an upgrade path, whether that's adding cameras, moving to AI analytics, or replacing outdated recorders.
Access Control
Access Control Questions
What types of access control systems do you offer?+
We offer card-based, biometric (fingerprint/facial), PIN, and mobile credential access control systems, tailored to your building's security needs.
Can biometric and RFID be used together?+
Yes, many of our systems support dual authentication — combining biometric verification with an RFID card for higher-security zones.
How many doors can an access control system manage?+
Our systems scale from a single door to hundreds of doors across multiple buildings, managed from one central platform.
Can access control integrate with CCTV?+
Yes, access events can be linked directly to CCTV footage, so every door entry is tied to a matching video clip.
Can the system generate attendance reports?+
Yes, our access control systems can double as a time attendance system, generating clock-in/out reports for HR use.
What happens if the network goes down?+
Most access control controllers store credentials locally, so doors continue to function offline and sync data once the network is restored.
Networking
Networking Questions
Do you provide structured cabling?+
Yes, we design and install structured cabling — including fibre and copper runs — to support CCTV, access control, and general office networking.
Can you set up enterprise WiFi coverage?+
Yes, we deploy enterprise-grade WiFi access points designed for reliable, high-density coverage across offices, factories, and large compounds.
Do you supply switches and routers?+
Yes, we supply and configure enterprise switches and routers as part of a complete networking package.
Can networking be integrated with CCTV and access control?+
Yes, our networking systems are built as the backbone connecting CCTV, access control, and other systems on-site.
Do you provide network troubleshooting?+
Yes, our support team can diagnose and resolve network issues, whether it's connectivity drops, slow speeds, or device conflicts.
Can you upgrade our existing network infrastructure?+
Yes, we can assess your current network and recommend upgrades to cabling, switching, or WiFi to meet growing demands.
PABX
PABX Questions
What is an IP PABX system?+
An IP PABX is a business phone system that routes calls over the internet, allowing multiple extensions, departments, and even multiple sites to be connected on one network.
Can employees use remote extensions?+
Yes, IP PABX supports remote extensions, letting staff working off-site make and receive calls on their office extension from anywhere.
Can PABX work with our existing phone lines?+
Yes, our PABX systems can integrate with existing analogue or trunk lines alongside new IP-based extensions.
Does the system support call recording?+
Yes, call recording can be enabled for quality assurance, training, or compliance purposes where required.
Barrier Gate
Barrier Gate Questions
What's the difference between a barrier gate and an auto gate?+
A barrier gate uses a boom arm suited for high-traffic vehicle checkpoints, while an auto gate is a swing or sliding gate typically used for residential or lower-traffic entrances.
Can barrier gates integrate with access cards?+
Yes, barrier gates can be integrated with access cards, RFID tags, or ANPR for automated, credential-based vehicle entry.
Are barrier gates suitable for both factories and condominiums?+
Yes, we install barrier gates for factory compounds, loading bays, condominiums, and gated communities, sized to each site's traffic volume.
How often does a barrier gate need maintenance?+
We recommend periodic preventive maintenance to keep the motor, sensors, and boom arm functioning smoothly, especially for high-traffic sites.
Warranty & Support
Warranty & Support Questions
What warranty do you provide?+
We provide a standard warranty period on installed equipment, with the exact duration depending on the product and manufacturer.
Do you provide emergency support?+
Yes, emergency support is available for critical issues affecting security or business operations.
What is your typical response time?+
Response times depend on the severity of the issue and your maintenance plan, with priority given to urgent security-related faults.
Do you offer preventive maintenance?+
Yes, preventive maintenance visits can be scheduled to check equipment health before issues occur, reducing unexpected downtime.
Project & Quotation
Project & Quotation Questions
How long does installation take?+
Installation timelines vary by project size and scope, and are confirmed during the site survey and proposal stage.
What information do you need to prepare a quotation?+
We typically need your site location, building layout or floor plan, number of entrances/areas to cover, and your general requirements — our free site survey can also gather this for you.
Can you manage multi-site projects?+
Yes, we manage multi-site rollouts with centralised project coordination, so every branch or location is installed and monitored consistently.
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